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11 - How Do You Hear What Isn’t Said?

Effective communication is the cornerstone of every relationship, and the cornerstone of effective communication is listening.

But what happens when communication is not verbal? Peter Drucker famously said: “The most important thing in communication is hearing what isn't said.” Often, that is about body language and perceiving messages that may not be spoken.

I work with my clients and their employees, focusing on 3 goals to improve communication:

  1. Make a connection
  2. Act instead of react
  3. Maintain control of the interaction

We achieve these goals by improving interpersonal skills, active listening and body language.

The first step to improving your communication is to overcome obstacles like:

  • Processing information or deciding what to say while someone is speaking
  • Making assumptions of what someone wants or needs, instead of asking
  • Regularly breaking eye contact
  • Poor body language, sending a message of disinterest or impatience
  • Losing control of the interaction, especially if the person keeps talking or gets emotional

With specific strategies for addressing these common obstacles, you can become proficient at ‘hearing what isn’t said.’ 

The Block Group advocates for women-owned businesses, helping them position their companies for strategic growth.

Charting the course for impactful, sustainable, profitable businesses, the beacon is control:  of your strategic direction, your money, your time, your staffing, and your ability to bring in business.

Applying this holistic approach to business, The Block Group guides organizations through the business cycle, revitalizing management and promoting growth.  We bring together the people, resources and ideas that build results.

All the best! 

Patty Block

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