Delivering good customer service can be tricky for small businesses. It often takes just about everyone working full days to keep processes moving and profits coming in. So when something does go wrong, the team has to scramble to resolve the issue internally in order to right the ship, often requiring an all-hands-on-deck effort.
Strategy vs. tactics—what’s the difference? Many people might roll their eyes and wonder, “Does it even matter?”
Yes, yes it does.
Be honest: at some point, you’ve found yourself scratching your head and thinking: what is the 80/20 rule that everyone keeps talking about?
All you have to do is search “presidential speeches” on Google to see examples of transformational leadership.
John F. Kennedy’s “ask not what your country can do for you” speech, Abraham Lincoln’s Gettysburg Address, or more recently, Barack Obama’s “Yes, we can” campaign slogan are all dramatic moments of transformational leadership.
