Interview Patty

How to Improve Customer Service and Avoid the Hall of Shame

Delivering good customer service can be tricky for small businesses. It often takes just about everyone working full days to keep processes moving and profits coming in. So when something does go wrong, the team has to scramble to resolve the issue internally in order to right the ship, often requiring an all-hands-on-deck effort.

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What is Transformational Leadership? The Theory Explained with Examples

All you have to do is search “presidential speeches” on Google to see examples of transformational leadership.


John F. Kennedy’s “ask not what your country can do for you” speech, Abraham Lincoln’s Gettysburg Address, or more recently, Barack Obama’s “Yes, we can” campaign slogan are all dramatic moments of transformational leadership.

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