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Interview Patty

4. - Create a delightful customer experience

043-4-Create-a-delightful-customer-experience7 must-know tips from successful entrepreneurs

Several components come together to win customers, and everyone at the company needs to know their own role in retaining customers. "It's mission critical that everyone on our team understands how they fit into the brand and what they bring to the value chain that delivers a successful customer experience," Mondello says. King notes that shipping plays a vital role in her customers' experience, particularly since Brownie Points provides a perishable product. "You need to know that you're partnering with someone who can manage your shipments and make sure your packages arrive on time," she says.

Read the full article at: http://compass.ups.com/7-tips-from-successful-entrepreneurs/

1. - Love what you do.

040-1-Love-what-you-do7 must-know tips from successful entrepreneurs

The road to success is a hard one. But, according to Lisa King, owner of Brownie Points Inc., which sells gourmet brownies and holiday gift baskets, it's a lot easier if you're passionate about your business's purpose. "If you don't [love what you do], it's hard to be successful," she says. She adds that this helps you stay positive: "You need to maintain your optimism. Once it's gone, you're done."

Read the full article at: http://compass.ups.com/7-tips-from-successful-entrepreneurs/

3. - Come up with innovative ways to solve problems.

042-3-Come-up-with-innovative-ways-to-solve-problems7 must-know tips from successful entrepreneurs

Necessity really is the mother of invention. Just ask Robin Brocklesby of Creative Coverings, which rents specialty linens for formal events. When customers were having difficulty returning the linens they had rented, Brocklesby turned to UPS for a creative solution. The result was out-of-the box innovation: Return the linens in specially designed bags (with an estimated life span of 300 uses) rather than larger boxes.

Read the full article at: http://compass.ups.com/7-tips-from-successful-entrepreneurs/

Join an active business network.

039-Join-an-active-business-networkHave you thought about joining a business group?

We all “join” business groups, says Julie Legrand, founder and president of Off The Ground, but sometimes it's more of a token gesture. Julie believes that when you become an active member “by attending conferences, participating in discussion boards and volunteering for committees, more people will know who you are.” In her experience, those people will go out of their way to help you.

Read the full article at: http://www.contentfac.com/top-10-tips-from-women-business-owners/

2. - Build a team immersed in your vision.

041-2-Build-a-team-immersed-in-your-vision7 must-know tips from successful entrepreneurs

"For me, it's more than just hiring experienced people. It's important to demonstrate the type of organization we want to be," says Mike Mondello, president of SeaBear, which supplies fresh and smoked wild salmon directly to consumers. To bring to life the vision of building a seafood brand based on world-class, sustainable wild salmon, Mondello used a team meeting to showcase a fisherman whose way of catching fish resulted in a better end product.

Read the full article at: http://compass.ups.com/7-tips-from-successful-entrepreneurs/

Make each convo count.

038---Make-each-convo-countHow do you make meaningful connections?

April Harter, owner of Word Pop Public Relations, believes that every business connection should be meaningful, both online and off. “If you're going to take the time to attend networking events or set up a LinkedIn profile,” April says, “follow up with those you meet. If you take the extra step to follow up with people, you will establish more meaningful connections.”

Read the full article at: http://www.contentfac.com/top-10-tips-from-women-business-owners/

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