Employment Procedures for Retail
Houston Business Consulting for Women Entrepreneurs
1. Job Descriptions - You must write a thorough job description for every job in your store. This will not only help you focus on the qualities you need in each employee, it will help potential recruits understand what is expected of them. All of your positions, from clerk to manager, should have detailed descriptions of duties and expectations.
2. Determine Your Type - Your store has a personality, and you need to match employees to your store environment. Ask yourself what kind of person you want to work in your store. This can be as important as qualifications and experience, according to ifo Apple. Examples can include: hip, conservative, outgoing, sophisticated and energetic.
3. Learn to Shortlist - Establish a procedure for screening interviewees by application and resume. You can't afford to interview every single applicant, so make a shortlist of promising candidates. You can even prioritize that list and interview the best prospects first. This will save you time and effort.
4. Delegate Decision-Making - Have a manager or an assistant manager conduct initial interviews. Instruct them to select a candidate for a second interview who best matches the job description and employee type you have decided on. Delegating can improve the employment process because it helps eliminate biases and provides an opportunity for a different perspective.
5. Establish Criteria for Trial Period - Once you hire an employee, establish a set of criteria for evaluating that employee during an initial trial period. You should meet with managers part-way through the trial period for a preliminary evaluation. Have a final meeting with managers at the end of the trial period and come to a consensus about the suitability of the new employee.
Source: Small Business Chron
Patty Block, President and Founder of The Block Group, established her company to advocate for women-owned businesses, helping them position their companies for strategic growth. Charting the course for impactful, sustainable, profitable businesses, the beacon is control: of your strategic direction, your money, your time, your staffing, and your ability to bring in business. The Block Group brings together the people, resources and ideas that build results.
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