5. - Quickly learn from your mistakes.
7 must-know tips from successful entrepreneurs
Mistakes are inevitable. The key is to learn from them – fast. A decade ago during the holidays, SeaBear outsourced its call center. Customer orders were soon riddled with errors. "When a customer had a need outside the norm, the call center couldn't handle it with the customer care our own professionals could," Mondello recalls. The solution? SeaBear immediately stopped outsourcing and personally contacted all the customers who were negatively affected. Also, the company has learned to test any new process during a quiet time of the year.
Read the full article at: http://compass.ups.com/7-tips-from-successful-entrepreneurs/