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Interview Patty

3 Tips to Deal With Difficult Customers

Ways to Manage Dramas

With the good comes the bad, and in business this means dealing with difficult customers every now and again.

Often, this is due to things you cannot avoid, such as a shipping issue that a third party has immediate control over or a vendor item defect that you had no idea existed. Other times this may be a direct response to something you or someone from your company did – including responses to your behavior, communication or lack of it. Either way, the tips below can help navigate the drama some difficult customers may deliver.

1. Let your customers communicate how they feel. First and foremost, giving your customers time and space to “vent” is often all they need to help move forward towards resolution or at the very least results.

2. Listen to your customers and their viewpoint of the problem. Even if their viewpoint is not your view point, try and deliver a response that shows you respect their opinion.

3. Fix the problem at hand immediately. If you can provide an immediate response to the problem at hand, do it.

The reality is that problems will occur, people will complain and business will move forward. This is the nature of business, especially when it’s centered around customer service. What you take of this ultimately determines what value it brings to you and your business. As for the best way to gain from it? Allow yourself to learn from difficult customers in a way to help strengthen your overall business and your overall success. You just may begin to be grateful for the disgruntled customers out there every now and again.

Source: Forbes

Patty Block, President and Founder of The Block Group, established her company to advocate for women-owned businesses, helping them position their companies for strategic growth. Charting the course for impactful, sustainable, profitable businesses, the beacon is control: of your strategic direction, your money, your time, your staffing, and your ability to bring in business. The Block Group brings together the people, resources and ideas that build results.

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