9 Leadership Initiatives To Ramp Up Team Engagement
Financial Strategies for Small Business in Houston
1. Be the role model for engagement from the top. - Startup founders and leaders need to get out of their office, and demonstrate engagement with the team every day. Engagement doesn’t come from written policies or one-way speeches. It comes from two-way interaction with individual employees, and clear indications of active listening.
2. Link your business to a higher purpose than profits. - Team members with a compelling sense of social or environmental purpose feel an extraordinary engagement.
3. Empower employees with authority and tools to succeed. - Full autonomy to go above and beyond in sales and customer-service roles will increase team engagement as well as customer satisfaction. Highly satisfied customers become your best advocates, bringing in new customers, repeat business, and ramping up revenue and profits.
4. Link rewards and performance to engagement levels. - High engagement is more related to high performance than high satisfaction. Satisfied employees too often include under-performers. Measure engagement levels and results, rather than satisfaction levels, within team members and customers, to assess and pay for performance.
5. Focus on a culture of motivation rather than punishment. - Eliminate the fear of failure by offering incentives to learn, and rewards for thinking outside the box.
6. Respect individual team member needs and attributes. - Let team members be themselves, with a relaxed dress code and individual consideration for start times, time off, and office decor. They will respond with greater empathy for unique customer requirements and team member expectations. The result will be higher engagement.
7. Hire and train for engagement levels, as well as skills. - Resumes tend to reflect skills, rather than engagement capabilities, so good interview techniques by leaders and peers are absolutely required. Training for engagement and promoting those who excel, are additional ways to foster the right behaviors. The ability to engage is a winning skill.
8. Facilitate and use customer, peer engagement feedback. - Feedback on engagement should come from multiple sources, including social media reviews, peer reviews, and executive interviews. Make it evident from your words and actions that you are listening and positive feedback will be rewarded. Make sure they know your values.
9. Authentic relationships lead to authentic engagement. - Entrepreneurs and team members who genuinely care for each other relish their engagement with others. Be transparent and authentic in your communications. Model high standards of integrity, respect and walk the talk if you expect to engage employees through trust.
Source: Entrepreneur
Patty Block, President and Founder of The Block Group, established her company to advocate for women-owned businesses, helping them position their companies for strategic growth. Charting the course for impactful, sustainable, profitable businesses, the beacon is control: of your strategic direction, your money, your time, your staffing, and your ability to bring in business. The Block Group brings together the people, resources and ideas that build results.
Financial Strategies for Small Business in Houston.
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