fbpx

Interview Patty

6 Ways to Improve Your Customer Interactions

Do you train your staff on how to do this well?

1. - Set the Customer Service Culture for Your Company

If you want to improve customer interaction – and your level of service overall

– the example needs to be set from the top down. Every executive down to every front line employee needs to know and embrace your commitment to customer service.

2. - Smile and Use Common Courtesies

This seems like such a simple, obvious component to effective customer interactions, but sadly, it is one that is often overlooked today. Train your employees to greet every customer with a warm smile and a question like "May I help you?" You might be downright surprised at how these simple gestures can make your customers' day.

3. - Use Interactions as an Opportunity to Identify Needs

Instead of merely talking to customers, listen to what they say so you can accurately identify their needs and help them find solutions. Through the course of a simple conversation, you may discover that you offer a specific product or service that would make your customer's life more convenient. By offering that service, you raise the level of satisfaction and successfully cross-sell for your company at the same time.

4. - Train Your Employees to Answer Inquiries Efficiently

There are certain questions from customers that probably come up time and time again, so make sure your front line customer service reps know the correct answers to those inquiries. Empower your staff to be able to handle a customer's needs without having to refer them to someone else in the company. The quicker customer interactions are completed, the happier your customers will be.

5. - Keep Customers Up to Date

Engaging customers means notifying them of policy changes or upcoming promotions that may be relevant to them. It means treating your customers more like a partner in your business, rather than someone who must be serviced every time they walk through your door. Your front line reps are the perfect place to begin educating and updating your customers on information about your company that specifically applies to them.

6. - Allow for Speedy Transactions

Time is money, and the more efficiently you can serve your customers, the more money you save them. Customers do not have time for slow service or habitual mistakes, so teach your customer service reps to handle their needs quickly, accurately and courteously. This step alone is sure to bring customers back to your business time and time again.

Raise your customer interactions to the next level, and you transform merely satisfied customers into loyal, engaged clients. Those contact points make all the difference in keeping your client base coming back to your business over and over again.

Read the full article at: unitiv

Patty Block, President and Founder of The Block Group, established her company to advocate for women-owned businesses, helping them position their companies for strategic growth. Charting the course for impactful, sustainable, profitable businesses, the beacon is control: of your strategic direction, your money, your time, your staffing, and your ability to bring in business. The Block Group brings together the people, resources and ideas that build results.

17-Growth-for-women-owned-businesses-in-Houston

Houston business coaching.

Business consulting for women entrepreneurs in Houston, Advice for women entrepreneurs, Business Coach in Houston, Growth strategies for small business, Business continuation for women, Growth for women-owned businesses, Houston business coaching, Financial strategies for small business, Small business consulting in Houston, Business management consultant, Business, Consulting, Women, Entrepreneurs, Houston, Coach, Growth, Strategies, Coaching, Continuation, Owned, Owner, Financial, Consulting, Management,

Building Blocks

7941 Katy Fwy. #414
Houston, TX 77024 USA

© 2024 The Block Group Inc. All rights reserved.  Terms of Use | Privacy Policy | Disclaimer